www.buwood.com [the “Website”] is operated by Bu Studio LTD., a company registered in England and Wales under registration #08322015, with a registered address of 22, 175 Seymour Place, W1H 4AT, London, UK. These Terms cover the Website and related services of Bu Studio LTD. [Buwood].
USE OF THE WEBSITE
To ensure your best purchase experience, we ask that you please carefully read these Terms before placing your order.
Access to this Website is permitted on a temporary basis, for the sole purpose of engaging Services, reviewing products, and pursuing customer relations assistance. Buwood reserves the right to withdraw or amend our Services without notice.
By accepting these Terms, you agree that the information you provide is true, accurate, current, and complete in all respects.
GENERAL PURCHASE POLICIES
Orders are placed online via the Website or as direct purchases (Custom Orders) via email to Buwood. Orders may be placed for bags that are In-Stock, Pre-Orders or Custom Orders.
In-Stock includes any bags currently available for purchase at our Milan facility.
Pre-Orders include any bags that are normally In-Stock, but are currently in production or the quantity on-hand is limited. A Pre-Order secures the desired bag for purchase as soon as it becomes available.
Custom Orders include any bag that steps outside Buwood's currently offered colours, sizes, and materials. Custom Orders may involve substantial production time, especially if the customisation includes a configuration previously not produced. Custom orders should be placed with care as they are non-refundable. [please see Refunds]
Availability of Pre-Orders and Custom Orders will be given as best estimates.
Image-to-Product Comparison Disclaimer: Buwood bags are created using natural materials: American Black Walnut wood and select Italian Calf Leather, which will contain grains, patterns, colours and tones that are unique to that material and to the bag produced from it.
Buwood cannot be responsible for the quality of product images viewed on digital venues other than the Buwood website. The images on the website are the truest possible representations of the available products and are created using studio lighting.
The processes for finishing the natural materials used in Buwood hard bags are rigidly maintained under strict compliances within the factory and the quality control review in order to ensure consistent standards of excellence.
Every effort is made to meet purchaser expectations; however, Buwood cannot guarantee those expectations.
All payments you submit for Buwood purchases are processed by Buwood's designated payment intermediary. A receipt is provided by this intermediary at the point of purchase. A personalized Buwood receipt is included with your shipped bag.
Your personal payment information is never available to Buwood in any form; that information is only available to our designated payment intermediary through their secure payment portal. Refunds are wholly processed by Stripe Payments, after being notified by Buwood of the need for such action.
Import duties or fees and local taxes connected with the purchase or shipping of any order is the purchaser's responsibility. Unfortunately, Buwood cannot know what additional costs may be associated with making your purchase or shipping your purchase to your locale. We urge our purchasers to acquaint themselves with any local rules or regulations that might mean import duties or local taxes would be charged to you. Such costs are not refundable, as they are not paid to Buwood, but to the governmental entities at your location.
Please Note: All prices indicated on the website do not include local taxes (if applicable).
Upon receipt, orders are submitted to the Milan factory, where they are carefully fulfilled and readied for shipment. This process is normally achieved in 3-4 working days for in-stock items. An email is then sent to you advising that your order is ready to ship, the date it will ship, the courier information, and the projected delivery date.
Purchasers are responsible for providing accurate delivery information with their order. BUwood cannot be held responsible for items delivered to an incorrect address if the purchaser has given incorrect delivery information. Shipments cannot be redirected once shipped.
While every effort is made to ensure that shipment and delivery times and dates are accurate and completed as stated, Buwood cannot be responsible for delays resulting from adverse weather conditions, courier mismanagement, delivery to remote locations, or other delivery obstacles beyond our control.
Your signature (or the signature of your designee) will be required upon delivery of your order.
Please Note: Buwood is not liable for a lost or missing order that was shipped to a purchaser-provided address and signed for by a purchaser-approved signatory.
CONCIERGE DELIVERY OPTION
Buwood is aware of the possible constraints of additional costs and time delays faced by some purchasers when shipping items to their home country. In support of this possible dilemma, Buwood offers the Concierge Delivery Option. This allows your purchase to be shipped to an alternative location of your choice—for example, a hotel reserved during your European travels. At that alternative location, it can be received and signed for by the Concierge.
Requesting this service is as simple as an email to Buwood; however, we do encourage you to confirm any delivery arrangements with your hotel concierge, in order to ensure an optimum delivery experience.
While we will do everything possible to comply with Concierge Delivery, we cannot be held responsible for, nor can we control the security of, items delivered per your directions that are then misplaced.
You are welcome to return any Buwood item you have ordered within the 7 days following your receipt of the item.
Buwood is dedicated to creating perfection and has developed an intensive 3-level Quality Control process that must be completed before releasing any bag for shipment. This inspection by our Quality Control team, who are experts in impeccable craftsmanship, certifies the pristine condition of every bag available for purchase.
Please note: The purchaser is responsible for shipping and paying shipping charges on their return.
The following requirements must be met to ensure smooth processing of your return:
Overall, the returned bag must be returned in the condition they were received: perfect.
The returned bag must be in pristine condition, with all tags attached and intact.
The returned bag must be re-packed in the same container in which it was shipped.
All Buwood packaging must also be returned intact and undamaged.
Returned bags must be return shipped from the country the bag was originally shipped to and via the original courier to ensure compliance with custom regulations & avoid delays.
Returned bags that are not in pristine condition may be refused and/or a refund refused.
Refunds are ultimately processed and deposited through Buwood's designated payment intermediary. Buwood is not responsible for any refund delays experienced due to policies in place with Stripe or your financial institution. Refunds are normally credited to your original form of payment.
The steps required to process your refund will be completed as quickly as possible and include:
The returned bag will arrive at Italian Customs, where it is processed. In most circumstances, this will take 7-14 days.
Once released from Customs, the bag goes to the factory in Milan.
Once received in Milan, an email is sent to you to confirm receipt of the bag.
The bag enters the Quality Control process, where it is inspected to confirm pristine condition. This process may take 3-5 days; however, we make every effort to expedite this inspection process without compromising the results.
Once the condition of the returned bag is determined as pristine by the Quality Control process, the refund is immediately approved by Buwood.
Our designated payment intermediary is also immediately requested to process your refund. At this point, an email is sent to you confirming the refund approval.
Once the refund request is received by our designated payment intermediary, it is out of Buwood's control and subject to policies and timetable of that intermediary. Refunds are generally processed and credited to the purchaser's original form of payment within 7-14 working days.
Buwood makes every effort to expedite refunds within the boundaries of our policies, but cannot control nor expedite the processes of outside agencies or institutions.
Please note: Custom orders, exclusively those orders that include special additions such as initials, the customer's name, exotic leathers, or special-order colours are non-refundable.
Please note: Local taxes and any Custom/Import costs, where applicable, will not be refunded, as these costs are not paid to Buwood, but rather to the purchaser's country of order origin.
NORMAL USE DISCLAIMER
Buwood bags are exclusively handcrafted in Milan by Master Artisans possessing specialized skills and working with materials especially selected for Buwood bags. Each bag must pass three exclusive levels of Quality Control in order to be released for purchase. We cannot be responsible for wear due to normal use.
GENERAL USE POLICIES
All Website content, including but not limited to logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music and software, or any combination of these, is either owned or licensed to Buwood, and is protected by all applicable worldwide copyright laws. All such rights are reserved.
The Buwood trademark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, or prints which appear on the products on the Website or packaging, whether registered or unregistered, are either owned or licensed to us and are protected by all applicable trademark laws worldwide. All rights are reserved.
All other intellectual property in or connected to the Website, as well as our products, any related packaging, stationery or marketing material, or in any other publicly displayed material are either owned or licensed to us and such rights are protected by any applicable laws worldwide.
Your use of the Website grants you no rights of use in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Website content, including Bu Studios Ltd. Software, all HTML and any other code contained within this Website.
You are permitted limited access to and may make personal use of the Website; excluding your right to:
Use the Website in any way which may prejudice or damage the reputation of BU Studio Ltd. or the Buwood brand,
Use the Website for any commercial or business purposes,
Reproduce or redistribute the Website or any of its contents for commercial or business purposes,
Take any action that may expose our infrastructure to malware attack or impose an unreasonable burden or load on our system.
We make every effort to ensure the Website is optimized at every level; however, we do not guarantee that the content of the Website is error-free, or that the functional aspects of the Services will be error free, or that the Website, its contents, and the system server are free of viruses or other harmful components.
We recommend that all Website users install and maintain up-to-date anti-virus and malware software.
ASSIGNMENT of RIGHTS
We reserve the right to transfer, assign, novate, or sub-contract all or any of our rights and obligations under these Terms; provided your rights under these Terms are not affected. You may not assign, sub-contract, or otherwise transfer any of your rights or obligations under these Terms without our consent in writing.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Buwood as a result of the TOS or your use of the Services. You agree that you may not, and will not, hold yourself out as a representative, agent, or employee of Buwood; and we shall not be liable for any such representation, act, or omission on your part.
If you breach the Terms and we take no action against you, we retain and reserve our right to take action against you in any other situation where you breach the Terms.
The Terms will be governed by and construed in accordance with English law; and the relevant courts of England and Wales will have exclusive jurisdiction.